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Frequently Asked Questions

What is ISDN and do I need it?

    ISDN is a standard format of transmitting data over a high speed digital connection. In order to use ISDN you need to have some special equipment already in place. Basically, an ISDN telephone line and some kind of ISDN modem/router to send and receive data. Most people use ISDN when they've already setup a local area network(LAN) in their office and want to give their LAN high speed access to the internet (a wide area network or WAN) with an ISDN router. Some just want a faster, more reliable, and stable connection compared to what regular analog telephone lines are able to provide. Check out our Accounts Services page for more on ISDN.


You say I have personal web space, what is that?

    Every Dial-Up account comes with a default directory named after the username that has a certain amount of disc space (quota) which can be used to host a personal website. That directory contains a directory called public_html into which you upload (FTP) you web page files. (note: must call to have web space setup)


Is it ok if I use my personal web space for commercial purposes?

    Yes, just as long as the site doesn't: break any local, state, or federal laws; exceed the allocated disc space(quota),or doesn't receive too many hits creating a bandwidth problem, Forcing us to upgrade it to a full commercial site.


Some websites I go to will not come up or say something about not being able to make a connection with the server. What's wrong?
   
    A lot of things can cause this problem. Sometimes a major part of the internet (a backbone) can be out, sometimes the server that holds the website you're going to can be down and sometimes the website can just not exist anymore. Of course sometimes the problem could be with NOL, and you can be sure we are working very hard to solve the problem!


What is HTML and what does it stand for?

    HTML stands for Hyper-Text Markup Language. It's the basics of starting a webpage, just like a sandwich or plain hamburger with no condiments. There are other programs and languages that can be used with HTML or independently of HTML as a webpage. If you wish to learn more about HTML or Web Publishing, any Beginners Book on HTML should be sufficient.
   

What hardware is necessary to log on to Networks On-Line?
   
    We recommend nothing less than a 14400 modem and a 486SX based computer. Anything less might not be able to support the software for surfing the web.


I had someone send me a large file by email and now I can't download anything from my email. What's wrong?

    We strongly advise you not to send/receive large binaries (over 300K) if you're simply using a dialup 56K account. We have a FTP server open for the public that you could use, the server name is ftp.nol.net.

Is there a way I can check my email through the web?

    Yes, you can reach it by going to http://mail.nol.net/.

My 56K modem only connects at 33600 or lower, why?

    If you haven't already upgraded your modem to the v.90 standard, then you may want to do so. Most manufactuer's have their firmware (set of instructions for the modem) and drivers on their webpage. If you have a dedicated line to your modem, make sure there's nothing else connected to that line and if necessary, you could try replacing the phone line from your modem to the wall jack.

    If this doesn't work, you may not be close enough to your CO. Some other scenarios that can hinder your speed are the amount of analog/digital convertors between you and your CO and being serviced by a SLC-hut.

I frequently get disconnected, why?
   
    We have a idle timeout set to 15 minutes. This is used primaryly for people that forget to log off when they leave their computer for long periods of time. If you're not idle for 15 minutes, then you may have a problem with your modem and/or your phone line. If you have call-waiting, make sure you have it #disabled. If you think it may be the modem, make sure you have the current firmware (instruction set for the modem) and your drivers up-to-date.

How do I disable call waiting?
   
    You need to update your phone with a #70 or *70 in front of our number. With Windows, you can go to "My Computer" -> "Dial-Up Networking" -> double click on your NOL dialup icon -> click on Dialing Properties -> select Disable Call Waiting and select the code that works in your area; however, *70 should work on most lines.

How do I change my password?

    We currently do not have any way for yourself to change your password. You must contact Technical Support to change your password.

Networks On-Line, 10690 Shadow Wood Dr., Suite 101, Houston TX 77043
Phone: 713-554-7100  Fax: 713-554-0488
webmaster@nol.net